Commonly Asked Questions

Who runs this site/company?
Hi! I'm Stephanie, usually known as Mermaid Stephanie or Teaandtails online! I'm a cosplayer, streamer, and all around huge nerd! I've been playing tabletop games for several years now and fell head first into dice goblin mode pretty fast! I started my own company making dice bags before expanding into this! I took over for Deven and Bre Rue after some great opportunities crossed their paths and they ran out of hours in a day. I'm so happy they came to me because I love all things, games, TTRPG, and dice!

What sets you apart from other dice companies? Or, why should I spend my money with you?
What sets me apart is my customer service. I strive to make sure every single customer is treated like a fellow gamer at my table. I own up to my mistakes, and I'll do everything I can to make them right. I'm also big on giving you custom experiences on this site! From dice subscriptions to dice bag commissions and a hoard of hand-made goods! I have so much to offer you to keep you geared up at the table! 

What if I don't like the dice I received?
Reach out to me! Tell me why. If you think the photos didn't properly represent them, please let me know so I can make some adjustments. I'm always willing to work out a solution.

My package tracking says "Delivered", but it wasn't delivered to my house! What do I do?
This doesn’t happen often, but it sucks when it does. If this happens, reach out to me first and foremost. I’ll double-check to make sure that the package was shipped to the address given to me. Then, I’ll make sure that address is the one that will actually get your package to you. If both of those are correct, then you’ll have to contact your local post office and see if maybe it was dropped off at the wrong door. I’ll work with you to hopefully get it resolved to the best of my ability.