Commonly Asked Questions

Who runs this site/company? I thought TTL was closing!
It's now run by Deven & Bre Rue! Deven you might know from the tabletop community as an official cartographer for companies like Critical Role, Wizards of the Coast, Magic the Gathering, and many more. She helped Dustin & Krista start Tabletop Loot when they first started so when she heard they were about to be too busy to keep it going, she jumped in and offered to take over. It is now run out of the Rue Manor in Washington state with 2 quality control cats supervising everything.

Who makes your dice? (Or, why do your dice look like a lot of other retailers?)
A vast majority of our dice come from China, and are made by a company called “HengDa” or “HD.” When we first opened, it was customary to rename the dice because they were all simply named by the color (ex: Blue, Green Swirl”). Recently HD have begun naming their dice with actual product like names. We decided to label our dice the same way, so that’s why you see a mixture of names we made up, and official HD names.

What are Tabletop Tokens?
REWARD POINTS! We offer you points just for having an account and shopping with us. We know how hard you work for your money and we know that dice aren’t a necessity, and so Tabletop Tokens are small thank you for your patronage. Every $1 you spend get’s you 1 token, and every 50 tokens used equals $1 off your order. So, it’s essentially a 2% back reward.

What sets you apart from other dice companies? Or, why should I spend my money with you?
Well, there’s no real easy answer to this question. We sell a lot of the same dice that other companies do as we mentioned previously, and they even come from many of the same factories. If you see dice that look super similar across multiple dice sites, the odds are we’re getting them from the same factory. What sets us apart is our customer service. We strive to make sure every single customer is treated like a fellow gamer at our table. We own up to our mistakes, and we do everything we can to make them right. We’re not afraid of constructive criticism, and did I mention we have 2 cats that handle quality control?

What if I don't like the dice I received?
Reach out to us! Tell us why. If you think the photos didn't properly represent them, please let us know so we can make some adjustments. We're always willing to work out a solution.

My package tracking says "Delivered", but it wasn't delivered to my house! What do I do?
This doesn’t happen often, but it sucks when it does. If this happens, reach out to us first and foremost. We’ll double check to make sure that the package was shipped to the address given to us. Then, we’ll make sure that address is the one that will actually get your package to you. If both of those are correct, then you’ll have to contact your local post office and see if maybe it was dropped off at the wrong door. We’ll work with you to hopefully get it resolved.

What's this I hear about you donating dice to schools or library ttrpg groups?
It’s true. We’ve been donating dice to school and library groups since 2018. The most dice we’ve ever sent to one group was 75 sets. It was a library group that had over 60 kids signed up to play. We’ve donated over thousands of sets of dice to school groups. If you’re interested in getting sets donated to your school or library group, click here to learn more about it.